General Terms and Conditions with Customer Information

Last Update: 7. May 2026

Table of contents

1. Validity of the GTC

  1. The following General Terms and Conditions (hereinafter referred to as “GTC”) shall apply exclusively to the business relationship between René Andritsch, M.A., Radetzkystraße 18/7, 1030 Vienna, Austria (hereinafter referred to as “Vendor”) and the purchaser, who is hereinafter referred to as “Customer”, of the Vendor’s products.
  2. Deviating terms and conditions of the Customer shall not be accepted, even if the Vendor fulfils his/her contractual obligations without objection, unless the Vendor expressly agrees to the validity of the Customer’s deviating terms and conditions.
  3. All personal terms apply equally to both genders. For reasons of better readability, the simultaneous use of masculine and feminine forms of language has been dispensed with.
  4. A “Consumer” within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to his commercial nor to his independent professional activity.
  5. “Entrepreneur” within the meaning of the GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.
  6. “Product” within the terms and conditions refers to any goods, services, and other performances offered by the seller, including any accessories and accompanying documentation, which are subject to the contract between the seller and the customer according to the product description provided by the seller to the customer or other agreement.
  7. Regardless of the terminology used in the GTC, such as “Vendor”, the legal classification of the contract and the applicable statutory regulations are always determined by the legal requirements of the respective types of contracts. These GTC do not limit the statutory definitions and regulations in any way.

2. General Information on Offers and Orders

  1. The presentation and promotion of products on the Vendor’s websites as well as in digital or printed informational materials does not constitute a binding offer to conclude a contract, but rather a non-binding invitation to the Customer to submit an offer for the purchase of the displayed goods.
  2. Customers are responsible for ensuring that the information they provide is accurate and for notifying the Vendor of any changes, where such changes are required for the fulfilment of the contract. In particular, Customers must ensure that the e-mail addresses, delivery addresses and shipping addresses provided are correct and that any obstacles to receipt for which the Customer is responsible are duly considered (e.g. by checking the spam folder of their e-mail software).
  3. Customers are requested to carefully read and observe the instructions during the ordering process and, if necessary, to use the available support functions of their software and hardware (e.g. magnification or read-aloud functions). Required information will be appropriately identified as such by the Seller for the Customers (e.g. by optical highlighting and/or asterisk signs). Until the order is submitted, the Customers can change and view the product selection and their entries at any time, as well as go back in the ordering process or cancel the ordering process altogether. For this purpose, the Customers can use the available and common functions of their software and/or end device (e.g. the forward and back buttons of the browser or keyboard, mouse and gesture functions on mobile devices). Furthermore, unwanted entries can be corrected by canceling the ordering process.

3. Ordering Process and Conclusion of Contract

  1. The Customer can select from the products offered in the Vendor’s assortment to the Customer and collect them in a so-called shopping basket. In the selection within the shopping basket, the product selection can be changed, e.g. deleted. Otherwise, the customer can initiate the completion of the order process.
  2. By clicking the button that concludes the order process, the Customer submits a binding offer to purchase the products contained in the shopping cart or in a corresponding selection overview to the Vendor.
  3. The Service Provider accepts the Customer’s offer, whichever of the following events occurs first: (i) by means of an express declaration of acceptance in text form (e.g. by e-mail), (ii) by completion of the payment process, (iii) by a payment request addressed to the Customer, (iv) in the case of goods orders, by dispatching them; in the case of services, by commencement thereof; and otherwise by making the product available as contractually agreed. The Service Provider may accept the Customer’s offer within the acceptance period. The acceptance period is five days. The acceptance period begins upon completion of the ordering process by the Customer and ends at midnight on its last day. If the Service Provider does not accept the Customer’s offer within the acceptance period, no contract shall be concluded and the Customer shall no longer be bound by their offer.

4. Order process and conclusion of contract via external sales platforms

  1. The purchase via the Paddle platform is processed by Paddle.com Market Limited or an affiliated group company. Paddle is based in London, United Kingdom, and specialises in the global distribution of digital products and software subscriptions. In the course of the ordering process, Paddle becomes the contractual partner of the Customer and is responsible in particular for payment processing, invoicing, as well as remittance of applicable taxes. The contractual and terms of use of Paddle apply additionally.

5. Contract Text and Contract Language

  1. The Vendor stores the contract text (in particular the order data, product information, prices, these GTC as well as other legally required mandatory information) and makes it available to the Customer in text form, by email or at the latest upon delivery of the order or provision of the ordered service.
  2. If Customers have created a customer account, they can view their placed orders in their account. The full text of the contract is not accessible in the account area.
  3. The contractual language is English, contracts can be concluded in this language.

6. Digital Contents

  1. “Digital Contents” is content such as software, video as well as audio content, e-books or apps if it is provided digitally, e.g. as a download or stream (i.e. not delivered on data carriers such as CDs or Blu-Rays).
  2. The provisions of these GTC apply accordingly to the sale of Digital Content.
  3. Digital Contents are provided to the Customer in the form of a download possibility.
  4. Digital Contents are provided immediately after purchase, at the latest within 24 hours.
  5. The Vendor is entitled to subsequently adapt and change Digital Contents, provided that this is necessary for the Vendor (e.g. updates of a technical nature, corrections of a linguistic nature or compelling legal reasons which make an adaptation of contents necessary) and is reasonable for the Customer and the contractual use of the Products as well as the contractual equity are not impaired.
  6. The Digital Content will be made available to the Customer Account, provided that a Customer Account has been created.
  7. For the use of the Digital Content, access to the Internet as well as common and usual display options that are reasonable for the Customer (e.g. a browser or PDF display software) are required. The Vendor assumes no responsibility for any impediments to accessing or retrieving Digital Content if such impediments are the responsibility of the Purchaser (this applies in particular to the Purchaser’s access to the Internet).

7. Sale of License Keys

  1. These GTC apply accordingly to the sale of license keys.
  2. When purchasing license keys, the purchaser is granted the rights to use the respective product, for example software or content, as shown in the product description.
  3. The ordered License keys will be sent to the Customer at the e-mail address provided.
  4. Unless otherwise specified in the product description or otherwise agreed between the Vendor and the Customer, the license key may only be used after payment of the agreed fee.

8. Promotional vouchers

  1. “Promotion Vouchers” are vouchers which are issued free of charge by the Vendor within the scope of, for example, promotional campaigns (e.g. discount vouchers with percentage or fixed discounts). In contrast, vouchers that embody a certain monetary or material value and are purchased by the Customer as a product shall not be considered Promotion Vouchers.
  2. Promotion Vouchers can only be accepted on the terms and conditions communicated, subject to restrictions, e.g. validity for certain product groups, frequency of use and, in particular, only within the specified time limit.
  3. Unless otherwise stated, Promotional Vouchers cannot be combined with other Promotional Vouchers.
  4. Promotion vouchers issued by the Vendor may only be redeemed with the Vendor.
  5. Unless otherwise stated, Promotion Vouchers can only be redeemed prior to completion of the order process.
  6. If a Promotion Voucher exceeds a value of goods, it will only be taken into account up to the value of the goods without any payment of the remaining amount.

9. Prices and Shipping Costs

Unless otherwise stated, all prices are net, plus the applicable statutory value added tax (VAT).

10. Payment Methods and Terms

  1. Unless otherwise agreed, payments shall be made without discounts, reductions or other rebates.
  2. When using financial institutions and other payment service providers, the terms and conditions and data protection information of the payment service providers also apply with regard to payment. Customers are requested to observe these regulations and notes as well as information within the framework of the payment process. This is particularly because the provision of payment methods or the course of the payment procedure may also depend on the agreements between the Customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).
  3. The Customer shall ensure that the Customer fulfills the conditions incumbent upon the Customer, which are necessary for successful payment by means of the selected payment method. This includes, in particular, sufficient coverage of bank and other payment accounts, registration, legitimation and authorization with payment services and confirmation of transactions.
  4. If a payment is not made or reversed due to insufficient funds in the Customer’s account, the provision of incorrect bank details or an unjustified objection by the Customer, then the Customer shall bear the fees incurred as a result, provided that the Customer is responsible for the failed or reversed booking and, in the case of a SEPA credit transfer, was informed of the transfer in good time (so-called “pre-notification”).
  5. Credit card payment – When placing an order, Customers provide their credit card details. The Customer’s credit card will be charged immediately after completion of the order and after the Customer’s authorisation as the legitimate cardholder.

11. Purchase on account

If the Vendor performs in advance, the delivered products shall remain the property of the Vendor until payment has been made in full.

12. Instructions on Withdrawal

  1. The information regarding the right of withdrawal for consumers is set out in the withdrawal policy of the Vendor. Customers are informed about this in accordance with statutory requirements.
  2. The provisions of these GTC do not limit the statutory rights of withdrawal, cancellation, termination, warranty, and defects as well as other mandatory rights of the Customer and their related payment and other claims, and are subordinate to these rights.
  3. Customers can access the Vendor’s instructions on withdrawal at the following Internet address: https://pagetatin.com/refund-policy

13. Warranty and Liability

  1. PageTatin is provided “as is”. To the maximum extent permitted by applicable law, we make no warranties – express or implied – regarding the software’s fitness for a particular purpose, uninterrupted operation, or freedom from errors. We will make reasonable efforts to address reported bugs through updates.
  2. To the maximum extent permitted by applicable law, our total liability to you for any claim arising from your use of PageTatin shall not exceed the amount you paid for your license. We are not liable for any indirect, incidental, or consequential damages arising from your use of the software.
  3. The warranty (liability for defects) and liability for other poor performance are subject to statutory provisions, except as otherwise provided.
  4. The Vendor shall not be liable for the Customer’s Internet connection or the software and hardware used by the Customer or any disruptions caused by them to the conclusion or performance of the contract between the Customer and the Vendor.
  5. The Vendor shall be liable for damages without limitation insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Vendor shall be liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, for the breach of obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the compliance with which the customer regularly relies (cardinal obligations) or in the case of agreed guarantee commitments. In this case, however, the Vendor shall only be liable for the foreseeable, contract-typical and expectable damage. The Vendor shall not be liable for the slightly negligent breach of obligations other than those mentioned above. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the product liability law remains unaffected. Insofar as the Vendor’s liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents. In all other respects, claims for damages by the Customer shall be excluded. The above liability provisions shall also apply to claims for damages by the Customer under the Vendor’s statutory warranty.
  6. The limitations of warranty and liability obligations as well as shortening of deadlines in this respect shall not apply to claims for damages and reimbursement of expenses of the Customer, goods that have been used in accordance with their customary use for a building and have caused its defectiveness as well as to existing update obligations in the case of contracts for digital products.

14. Change of GTC

  1. The Vendor reserves the right to amend these GTC in the case of long-term debt relationships (i.e. contracts running over a longer period, within the framework of which services and/or counter-services are provided) at any time with effect for the future in the following cases: a) if the amendment serves to bring the GTC into line with applicable law, in particular if the applicable legal situation changes; b) if the amendment serves the Vendor in complying with mandatory court or official decisions; c) if entirely new services or service elements as well as technical or organizational processes require a description in the GTC; d) if the amendment is solely advantageous to the Customers.
  2. In the case of Customers who are Entrepreneurs, changes can also be made in addition to the cases mentioned, provided they are reasonable, appropriate, and objectively justified for the Customer.
  3. The Vendor will send the amended GTC to the Customer’s email address registered with the Vendor at least two weeks before they come into effect. If a Customer does not object to the new GTC within two weeks of receiving the email, the amended GTC will be deemed accepted by the Customer. In the notification of the change, the Vendor will inform the Customers of the consequences of not contesting the new GTC. Customers can also agree to the amended GTC by express consent.

15. Data protection and confidentiality

The Service Provider processes personal data exclusively in accordance with the applicable data protection laws. Details regarding data processing as well as the rights of the data subjects are outlined in the Service Provider’s privacy policy.

16. Final provisions

  1. The legal relationship between the Customer, insofar as the Customer is an entrepreneur, and the Vendor shall be governed exclusively by the laws of the Republic of Austria, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
  2. The place of jurisdiction shall be at the (registered) office of the Vendor if the Customer is an entrepreneur. The Vendor reserves the right to choose another admissible place of jurisdiction.
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